Privacy Policy
Last updated: 24 August 2026
The Saltwater Group Ltd ("we," "us," "our") is committed to protecting your privacy. This policy explains what personal data we collect through thesaltwatergroup.co.uk, how we use it, and the choices and rights you have.
Who we are
We are The Saltwater Group Ltd, registered in England and Wales, company no. 17417170. Our registered office is 82a James Carter Road, Mildenhall, IP28 7DE. You can reach us at info@thesaltwatergroup.co.uk.
We are registered with the Information Commissioner's Office (ICO) as a data controller, registration reference ZC265081.
Information we collect
When you use our Contact or Book a Consultation forms, we collect the details you choose to share with us, which may include your name, email address, phone number, property address, current management status, preferred contact method, best time to reach you, and any other information you add.
If you agree to our use of cookies, we also collect information about how you use the site, such as the pages you visit, how long you stay, the device and browser you're using, and the site or search engine that referred you here.
How we use your information
We use the details you submit through our forms to respond to your enquiry, arrange and deliver consultations, and provide our property management services if you become a client. Where you've agreed to analytics cookies, we use that information to understand how visitors use the site and to improve it over time.
Cookies and analytics
We use Google Analytics to help us understand visitor activity on our site. This only runs if you accept cookies when prompted; if you decline, no analytics cookies are set. Where analytics is enabled, we ask Google to anonymise IP addresses before they're stored.
You can change your mind at any time using the "Cookie Preferences" link in the footer of any page. Google's own use of data is covered by their privacy policy, available at policies.google.com/privacy.
Sharing your information
We do not sell your personal data. We may share it with trusted contractors and service providers who help us deliver property management services on your behalf, and, where you've consented to analytics, with Google as our analytics provider. We only share what's necessary for these purposes.
How long we keep it
We keep enquiry details for as long as reasonably needed to respond and follow up. If you become a client, we retain your information for the duration of our agreement and for a period afterwards to meet our legal and accounting obligations.
Your rights
Under UK data protection law, you have the right to:
- Ask us what personal data we hold about you and receive a copy of it
- Ask us to correct any information that's inaccurate or incomplete
- Ask us to delete your information, where we don't have a legal reason to keep it
- Object to how we use your information, including analytics
- Withdraw consent at any time, without affecting anything already done with your agreement
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we haven't handled your data properly
To exercise any of these rights, contact us at info@thesaltwatergroup.co.uk.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date at the top of this page shows when it was last revised.